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SHANGHAI CHENGXING M&E CO.,LTD.

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SERVICE Service



We believe what customers need is not only a professional, reliable and efficient project management team to provide a complete power production line with perfect design and excellent-quality machines, but also considerate and professional service. So our final tatget is not winning orders from our customers but let all our customers feel relax and satisfied with all we have served. Orders are just the beginning of these whole life quality service.



Pre-sales service:?

CHASING Company has accumulated rich experiences and data about machinery application thanks to its strong engineer team who have professional background and years’ experience in cosmetic and mechanical fields. They will provide reasonable machine selection and design scheme to you based on your enquiry and our mutual discussion.



Sale service:

Designated Project Manager will be assigned with overall responsibility for each project to follow up the project from the beginning to the end. The manager will be taking care of following fields: Audit technical drawing, to follow up the quality and progress of the outsourced parts; to follow up the production progress, to control the quality of the semi-products and finished products, to ensure the appearance of the machine meet customers’ requirements, to compile the ex-work report and technical documents, logistics, to install & debug the equipment and to offer trainings to the operators. The manager’s job does not finish until the machines are handed over to the customers. During the whole process, the manager shall report the order progress in time to the customers.



After-sales service:?

With world-class after-sales service system and service team, CHASING provides excellent service to our customers adhering to the aim of customer satisfaction. We guarantee:
1)?We ensure one year warranty, life-long service and provides technical support free of charge within or after warranty;
2)?We provide 24-hour customer hotline service. Professional engineers answer customers’ question(s). We reply within 1 hour after receiving feedback from customer.
3)?Professional technical serviceman will go to the site if the problem can not be solved over the phone call. And they are not allowed to leave until the problem is solved. Aboard engineer sending would need customer to cover tickets, hotel, food and daily salary.
4)?Within the warranty period, we provide repair services for free(Excluding force majeure damage and artificial damage). After the warranty period, we only charge cost of the required materials;
5)?We have big warehouse of spare parts. All the spare part for CHASING machines will be available at market or from our company for 10 years from the delivery of the machine with charge of the cost if you require from us.
6)?Machine upgrading service: With continuous innovation and upgrading of CHASING machine, if the performance of the machine you bought can not meet your requirement after years’ production, we can provide upgrading service with charge of the cost.
7)We will archive documents such as commercial documents, technical documents, ex-factory records, maintenance records, repair records etc of each machine or project in our system to provide better and faster service to every customer.